Video Problems

There are a few common reasons why you may have difficulty playing video. Here are a few helpful tips if you would like to try to get it working on your own:

  • If you are on a computer, try to use the most current version of your web browser. You can find current versions at the following links:
  • If you are unable to use current versions of your browser, the video will likely still play. Be aware, however, that some of the features (for example, the ability to skip to agenda items or to jump ahead to a further point in the meeting) may not fully work.

  • If you are using a mobile device, such as a phone or a tablet, and you are having trouble getting the video to play consistently, try to view the video over a WiFi connection. Most cellular data connections are fast enough, however, occasionally they can be too slow to view the video well. Switching to a WiFi connection can improve things.

  • In some situations, refreshing the web page or restarting your computer can help resolve a problem viewing the web stream.

  • Restarting your internet modem can be helpful if you think you might be experiencing any slowness or instability with your own service.

If you like further assistance, please email or call 818-290-8438, we are happy to help!